Privacy Policy

Effective Date: January 1, 2025

Welcome to Raiz Alpaca. We are committed to protecting your privacy and ensuring your personal information is handled securely and transparently. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when you visit our website, make a purchase, or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.


1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Information You Provide to Us

  • Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, billing and shipping address, and payment details.
  • Account Information: If you register for an account, we collect your login credentials (e.g., username and password).
b. Information Collected Automatically
  • Device Information: We collect data about the device you use to access our website, such as your IP address, browser type, operating system, and device identifiers.
  • Usage Data: This includes details about your interactions with our website, such as pages visited, time spent, and actions taken (e.g., adding items to your cart).
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.
c. Information from Third Parties
  • We may receive information from third-party services, such as payment processors, shipping partners, and marketing platforms, to complete transactions or improve our services.


2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including payment processing and shipping.
  • To communicate with you about your orders, account, or inquiries.
  • To send promotional emails and marketing messages (you can opt out at any time).
  • To improve our website, products, and customer service.
  • To detect and prevent fraud or unauthorized access.
  • To comply with legal obligations and enforce our terms of service.


3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your information with trusted third parties, including:

  • Service Providers: Partners that assist with payment processing, order fulfillment, email communication, and website hosting.
  • Analytics and Marketing Tools: Platforms like Google Analytics and email marketing services to analyze website performance and deliver targeted campaigns.
  • Legal Obligations: Authorities or parties when required to comply with applicable laws, regulations, or legal proceedings.


4. Your Choices and Rights

You have control over your personal information. Depending on your location, you may have the following rights:

  • Access: Request access to the personal data we hold about you.
  • Correction: Correct or update inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data (subject to legal or contractual obligations).
  • Opt-Out: Unsubscribe from marketing emails or opt out of certain data collection (e.g., cookies).


To exercise your rights, please contact us at admin@raizalpaca.com.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. International Data Transfers

If you are located outside the United States of America or Canada, please note that your information may be transferred to and processed in a country with different data protection laws. By using our services, you consent to this transfer.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Raiz Alpaca
admin@raizalpaca.com

Thank you for trusting Raiz Alpaca with your personal information. We are committed to protecting your privacy while delivering exceptional products and services.